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Our Blog
The Role of Emotion
Who do you want in your showroom? A car buyer who says, ‘Well, let me think about this?’ or a car buyer who says, ‘I’ve been dreaming of buying a Jeep for years! And you’ve got a red one!’ Emotion leads to action!
Communication is Inevitable
There are a number of laws regarding face-to-face communication that you must understand to appreciate the role of nonverbal communication. Knowing some of the basic concepts of interpersonal communication will allow you to have a framework for better understanding....
Body Language or Nonverbal Communication?
When I finished my presentation at the sales conference, I opened the floor for Q & A. The first person to raise a hand asked the following question. ‘Aren’t body language and nonverbal communication the same thing?’ As a conference speaker, I had waited years for...
Objectives of This Blog
For six months I couldn’t attract business as a communication consultant. I was teaching at the University of Pittsburgh and I wanted to take my specialized knowledge into the workplace to help professionals improve their ability to get things done. When I spoke to...
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